Frequently Asked Questions

Physical and Mobile merchants sign up for a flat monthly plan — no commissions, no per-member fees. Online and Hybrid businesses choose from three tiers (Starter, Growth, Scale) based on member capacity. See For Businesses for full pricing details.

No contracts. Perkfinity is month-to-month. You can cancel at any time from your merchant dashboard. Your account remains active until the end of the billing period you've already paid for, then gets blocked. You can reactivate it at any time within 6 months. After 6 months of inactivity, the account is permanently deleted.

Physical — Brick-and-mortar stores with a fixed address. Members scan a QR code in-store to join and redeem.

Mobile — Pop-up businesses (food trucks, market vendors, traveling services) without a fixed location. Members scan your QR wherever you set up.

Online — Ecommerce brands with no physical location. Members claim and reveal a promo code to use at your online checkout.

Hybrid — Businesses with both an online presence and physical locations. Members can claim a code online and redeem it in-store, or join in-store and use codes online.

No. Physical and Mobile merchants use a printable QR stand — we generate it from your dashboard and you print it. No device, no software, no POS integration needed. Online and Hybrid merchants just need to share a promo code — your existing ecommerce checkout handles the rest. Setup takes minutes.

For Physical and Mobile merchants: customers scan your QR code with the Perkfinity app and are instantly added — no forms, no friction. For Online and Hybrid merchants: customers find your brand in the app, tap "Join Member List," and reveal your promo code. In both cases, the join flow is under 5 seconds and requires no personal information from the customer.

Not directly — and that's by design. Because Perkfinity is built on a privacy-first foundation, we do not import or store your customers' personal information on their behalf. Every member on Perkfinity has chosen to join through the app, which keeps their data in their control. That said, we can help you transition your existing customer base. If you have an established member list, we can work with you to send them a personalized invitation — including your QR code — encouraging them to join your Perkfinity page on their own terms. Contact us to discuss the best approach for your business.

Your merchant dashboard shows your total member count, recent join activity, campaign performance, and redemption history. You can also see member location data in aggregate (by city and ZIP code) for targeting campaigns — but you never see individual member names, emails, or contact information. Member privacy is always protected, and so is your business — because you never collect or handle personal identifying information, you carry zero PII liability.

Yes. From your merchant dashboard you can create as many campaigns as you need — discount offers, seasonal promotions, promo codes, and more. You can target campaigns to all your members or to specific segments by city or ZIP code. Your Welcome Offer (the perk shown to new members joining your list) can be updated at any time.

The Enterprise tier is designed for businesses with many locations, high member volumes, or complex operational needs — think regional chains, national franchise groups, or large online brands that need store-level performance tracking, centralized campaign management, and custom platform integration. Unlike the standard self-serve plans, Enterprise is a custom engagement. Fill out our Enterprise Inquiry form and our team will reach out to discuss your specific needs.

Log in to your merchant dashboard and go to the Billing tab. Click "Cancel Subscription" — your account stays active through the end of your current billing period, then gets blocked. Your account and data are preserved, and you can reactivate at any time within 6 months. After 6 months of inactivity, your account and all associated data are permanently deleted.